Deleting your data

Businesses: disconnecting WhatsApp

The owner of the practice, gym or studio can disconnect WhatsApp from BetterDesk at any time: in Meta Business Suite, open Settings, then Integrations (or Business integrations), and remove BetterDesk. We stop sending and receiving WhatsApp messages for the business immediately and delete the stored access key within 30 days.

Businesses: deleting all information

The owner asks us at louisedejonge1@gmail.com. We first give the business a download of its information, because some records (such as health records) must be kept for years by law. We then delete it within 90 days and confirm in writing, except anything the law requires us to keep.

Patients, members and other clients

Ask the practice, gym or studio. It decides, because it may have to keep some records for the period the law requires. It can also give you a copy of everything it holds about you, which BetterDesk prepares for it. If you book online, the business can also switch off your online login.

Staff

Ask the owner to remove your access. To have your staff account deleted, contact us at louisedejonge1@gmail.com; the record of what you did in client files stays, as the law requires, but is no longer linked to a working login.

Facebook and Meta

BetterDesk does not use Facebook to sign anyone in and keeps no Facebook profile information. The only Meta information it keeps is what a business’s WhatsApp connection needs, which is deleted as described above.

Last updated 1 October 2026.